1.1. Citizen service points.

1.2. E-mail for judicial notifications: juridica@ciudadlimpia.com.co

1.3. Protection of personal data Jamundí.

1.4 Protection of personal data Candelaria

1.5. Web site information security policies.

2.1 Announcements

2.2 Frequently asked questions and answers

2.3. Glossary.

2.4. News

2.5. Calendar of activities..

2.6. Information for children and adolescents.

2.7. Additional Information.

3.1. Mission and vision.

3.2. Functions and duties

3.3. Processes and procedures.

3.4.Organizational chart.

3.5. Directory of entities.

3.6 Directory of associations and other interest groups

4. Regulations

5.1 Management and/or performance goals, objectives and indicators.

5.2. Citizen participation.

6.1 Control entities that oversee Ciudad Limpia Bogotá S.A. E.S.P. and supervision mechanisms.

a. List of all the entities that monitor the obligated entity. 

b. Internal and external oversight, reporting and monitoring mechanisms.

6.2 Information for vulnerable population.

6.3. Judicial Defense

7. Procedures and services

8.1 Registration of information assets.

8.2 Index of classified and reserved information.

8.3. Information publication scheme

8.4 Citizen participation on the publication scheme.

8.5 Document management program.

8.6 Document retention tables. 

8.7 Publications registration.

8.8. Reproduction costs

• There is no charge for any of the procedures at Ciudad Limpia Bogotá S.A. E.S.P. Cali Branch.

8.9 Mechanisms for filing complaints and claims.

8.10 PQRS Report. 

9.1. Follow-up means for consulting the status of the PQRS.

• To follow up on your PQRS you can go to the Customer Service Center located at Calle 5 # 61 -59 Local 18 CC Cañaveralejo or through Line 110, Telephone: (572) 55631118 – 5140031 – 3108669027.

9.2 Form for the reception of requests for public information.

10. Registration of Ciudad Limpia Bogotá S.A. E.S.P.’s databases with the Superintendence of Industry and Commerce.